Mission Command

In the past whenever I found myself micromanaged, I complained that I’m not in the military, and I should have freedom to operate in my best judgement to solve the...

Michael in Process 10 minutes

Surprise

In the last post I wrote about a mistake I made where I focused too much on The Grand Vision and not enough on solving small problems....

Michael in Culture 10 minutes

The Grand Vision

Late last year I started a new project that was dedicated to improving our delivery process and tools. I spent a few weeks talking to people throughout our...

Michael in Process 10 minutes

Safety Net

Late last year I began seriously working on improving how we deliver updates to our software to restaurants. One of the most interesting parts about my job is...

Michael in Process 10 minutes