Embrace Difficulty

It was an impossible project and I was scared. The fact that the world was ending was the least of my concerns. We have software that is so flexible and configurable that it was impossible to fully test all the combinations of options our customers could run. My leadership at the time asked us to mitigate this by recording everything that … Read More

Safety Net

Late last year I began seriously working on improving how we deliver updates to our software to restaurants. One of the most interesting parts about my job is how many aspects of technology become incredibly difficult when you have a frying machine twenty feet away instead of a data center technician in a lab coat. … Read More